October 20, 2018

Call Journey and Genesys Partnership

Call Journey and Genesys partner up to transform customer experience with conversation analytics.   A new partnership between Call Journey and Genesys is set to revolutionise the way businesses gather and […]
October 20, 2018
Customers are Talking, Are you Listening

Your Customers Are Talking, But Are You Listening?

Businesses are now improving their business performance by utilizing conversation analytics as a way to tap into insights from everyday customer telephone interactions. This post was […]
October 20, 2018

Conversation Analytics Solution at Genesys CX18

Leading conversation analytics provider demonstrated how to effectively mine insights, emotion, and sentiment from every call to supercharge business performance. Call Journey, a global speech analytics partner of Genesys demonstrated its voice […]