The Honesty Hour: Why Surveys Aren’t Enough to Measure Customer Effort

The Honesty Hour: Why Surveys Aren’t Enough to Measure Customer Effort We all know happy customers are good for business. But gauging how much effort it takes them to get there? That’s a whole other story. Customer effort, the perceived difficulty a customer experiences while interacting with your company, is a crucial metric for understanding […]

Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence, Revolutionizing Customer Insight Gathering

Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence, Revolutionizing Customer Insight Gathering Announcement Pompano Beach, FL – November 22 2022 — Call Journey CI, a leader in deriving customer experience insights from interaction analytics, proudly announces the launch of its groundbreaking Conversation Intelligence (CI) suite that captures and analyzes the Voice of the […]

Advantages of Using AI to Understand Your True Voice of Customer

This year, AI and Natural Language Processing (NLP) are taking center stage as technology requirements for contact centers. The ability to dig deeper into conversational analysis provides authentic insights into your brand’s Voice of Customer (VoC), driving customer engagement results and brand loyalty along with the enhanced success of your agents.

Three Ways Conversation Analytics Improves First Call Resolution

Modern conversation analytics, a subset of Artificial Intelligence technology, uses Natural Language Understanding (NLU) and Natural Language Processing (NLP) to deliver continuous, consistent, and comprehensive actionable business insights across the enterprise.